PRIVACY POLICY

FIVE STAR CONTRACTING GROUP INC
Effective Date: 1/1/2026

1. Introduction

FIVE STAR CONTRACTING GROUP INC (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, interact with our advertisements, or communicate with us.

By using our website, you agree to the terms outlined in this policy.

2. Business Information

FIVE STAR CONTRACTING GROUP INC
115 Riverside Ave
Loveland, OH 45140

Phone: 513-328-7347
Email: [email protected]

3. Information We Collect

A. Information You Provide to Us

When you submit a form, request an estimate, or contact us, we may collect:

Full name

Phone number

Email address

Property address

Project details

Any additional information you voluntarily provide

We do not collect online payments through our website.

B. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Browser type

Device type

Pages viewed

Date and time of visit

Referring website

Cookies and tracking data

This information helps us improve website performance and marketing effectiveness.

4. How We Use Your Information

We use the information we collect to:

Respond to quote requests

Schedule estimates

Provide contracting services

Send appointment reminders

Follow up regarding projects

Send review requests

Improve our website and services

Run advertising and marketing campaigns

Analyze website performance

We do not sell or rent your personal information to third parties.

5. Marketing & Advertising

We may use third-party marketing and analytics services including:

Google Analytics

Google Ads

Facebook / Meta Ads

These platforms may use cookies or similar technologies to:

Measure advertising performance

Deliver targeted advertisements

Retarget visitors who have interacted with our website

You may disable cookies through your browser settings if you prefer not to allow tracking.

6. CRM, Email & SMS Communications

We may store your information in a secure customer relationship management (CRM) system to manage communications.

If you provide your phone number, you may receive:

Appointment confirmations

Estimate reminders

Service-related updates

Follow-up communications

Message frequency varies.

Standard message and data rates may apply depending on your mobile carrier.

You can opt out of SMS communications at any time by replying STOP to any message received.

We do not share mobile phone numbers with third parties for marketing purposes.

7. SMS Consent and Opt-In Collection

Users may opt in to receive SMS communications from FIVE STAR CONTRACTING GROUP INC through forms on our website.

These forms may include:

Contact forms

Estimate request forms

Service inquiry forms

Appointment scheduling forms

When submitting a form on our website, users may provide their phone number and consent to receive text messages related to their inquiry or service request.

By submitting their phone number through our website forms, users consent to receive SMS communications regarding:

Appointment confirmations

Estimate scheduling

Service updates

Project follow-ups

Customer service communications

SMS consent is not shared with third parties for marketing purposes.

Users may opt out of SMS messages at any time by replying STOP to any text message received.

8. Call Tracking

We may use call tracking numbers to measure marketing performance.

Call tracking systems may record basic call information such as:

Call duration

Time and date of call

Source of the call

This information helps us understand which marketing channels generate inquiries.

9. Data Security

We implement reasonable administrative and technical safeguards designed to protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Service Providers

We may use trusted third-party vendors to help operate our business, including services for:

Website hosting

CRM systems

Marketing platforms

Analytics tools

Communication services

These providers are given access only to the information necessary to perform their services and are expected to protect your information.

11. Your Rights

You may request to:

Access your personal information

Correct inaccurate information

Request deletion of your data

To submit a request, please contact us at:

[email protected]

12. Children’s Privacy

Our services are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When updates are made, the revised version will be posted on this page with an updated effective date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

FIVE STAR CONTRACTING GROUP INC
115 Riverside Ave
Loveland, OH 45140

Phone: 513-328-7347
Email: [email protected]